19th Edition – April 21, 2020


Dear Residents, 

Here is your daily info on COVID-19! 

Your apartment is your best security! Remain with us, stay at home.


1. The “Family Window

We are well aware that you are looking forward to seeing your family, something that we hope as well. Current confinement instructions do not, however, allow those who are close to you to enter the retirement home. As early as next Friday, we will set up the “Family Window” to let you see your loved ones and speak with them. 

This will allow you to see them and chat with them while complying with the Government of Quebec’s instructions. A space has been set aside for that purpose so that you can share a private happy moment with your loved ones.

We will send you the appropriate instructions later this week, but here is a preview of this project:

  • A private place in the residence, equipped with a cell phone.
  • On the other side of a window, an outside space laid out to allow your loved ones to settle in and chat with you.
  • Both areas will be disinfected after each visit.
  • Visits will be limited to 30 minutes to allow the maximum number of residents to take advantage of this activity.
  • We will let you know the time slots during this week so that you can inform your dear ones and, more importantly, make a reservation with the residence’s front desk.


A staff member will be available to help you. Your well-being is our priority and we think that this initiative will lighten the burden of this confinement.

As stated above, instructions will be provided to you this week so that you may fully take advantage of this service.


2. Supervised outings 

During yesterday’s press conference, Quebec Premier François Legault invited senior citizens to go out! While we agree with this declaration, we must comply with Departmental Directives pertaining to the ban on regular visits and outings in privately owned seniors’ residences except for:

  • Visits due to humanitarian reasons such as in an end-of-life situation;
  • Visits to provide care or services required by a resident’s state of health;
  • Supervised outings.

As stated in the Departmental Directive, the operators of such environments are required to put a mechanism in place that will ensure the monitoring of people entering and leaving as well as facilitate the safe delivery of goods and products to residents.


We will get through this, but we mustn’t lower our guard!

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