Orange zone - Retirement Home



35th Edition – October 8, 2020


Dear Residents, Family members and Loved ones,

This is a reminder for you to inform your residence’s front desk of your email address as well as the email address of your loved ones so that we may let them know any information of interest to you and to those around you.

In order to better deal with this COVID-19 spike, public health authorities, together with the Department of Health, have provided us with instructions specific to retirement homes located in orange zones which do not have a particular virus-related situation such as an outbreak of one or more cases in the residence.

Here is an overview of these instructions:


  • Observe a two-metre distance
  • Wear a face covering
  • Wash your hands for at least 20 seconds
  • Sign the register for tracing purposes every time you exit or enter the residence.


What is Allowed or Open Within the Residence                                   

  • Going outside the residence – allowed subject to compliance with public health guidelines
  • Visitors other than family caregivers – allowed subject to a maximum of six (6) people at a time and to compliance with guidelines
  • Visits by family caregivers – allowed, two (2) at a time inside the residence and six (6) people at a time on residence grounds, subject to compliance with guidelines.In-residence services (e.g. hairdressing) – allowed only for residents, subject to compliance with guidelinesDeliveries (medication, groceries, etc.) to residents – allowed subject to having the package left at the front desk and being disinfectedDining room – open, no buffet, subject to social distancing and with a limited number of people
  • Personal assistance services – allowed
  • Cleaning of resident’s clothes by family – allowed with a maximum of two (2) people at a time, subject to compliance with guidelines
  • Group activities within the residence – allowed subject to compliance with guidelines and staying within the bubble. Maximum of 25 people
  • Cleaning of clothing and bedding as offered by the residence – allowed
  • Medication distribution and management – allowed


Not Allowed, Closed or Suspended Within the Residence           

  • The common areas of the residence – closed
  • Pets accompanying a family caregiver – not allowed
  • Outside volunteers – not allowed
  • Outside workers hired by the resident (e.g. housekeeper) not allowed except for essential services
  • Leisure personnel hired by the residence (e.g. animal-assisted therapy) – not allowed
  • Professionals hired by the resident – not allowed except for essential services. Clear with management and comply with the guidelines
  • Housekeeping in the rental units – reduced frequency unless the resident’s safety and well-being are jeopardized

To ensure your safety and the safety of our employees, several other measures are being implemented.

  • Compulsory passage of our employees through the protection zone and clothing change at the beginning and at the end of each shift
  • Hand disinfection stations
  • Use of personal protective equipment at all times
  • Ongoing training of our employees on infection prevention and the use of protective equipment


We completely support the guidelines issued by Mr. Dubé, the Health Minister and by Dr. Arruda, National Public Health Director. Our staff members are on the job to keep making your life as enjoyable as possible while ensuring that all necessary protection is in place to preserve your health and that of your loved ones.

The above rules represent a summary of applicable guidelines in your residence at this time. We will rapidly keep you informed whenever there are changes in the public health policies. The management team is available to provide you with more details on the situation as it pertains to your residence. We will go on together and we will not lower our guard!

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